General Sock Questions
How are Solestice Socks different from other arch support socks?
Solestice socks have a custom gel insert stitched into every sock providing real arch support and the comfort of an orthotic in every pair. Regular arch support socks just have subtle compression in the arch area.
Can I wash them in a washing machine and then dry them in a dryer?
Yes! As long as you wash our socks in cold water and dry them on low heat, it is safe to do so. The gel technology is designed to endure everyday temperatures, but high heat and hot water may alter the custom shape of the gel support.
What size should I order?
Will Solestice Socks work with my arch type?
Yes! Our socks work with all arch types. Our gel inserts custom shapes to your unique arch.
How do I wear Solestice Socks?
Towards the toe, you will see an L for the left foot or an R for the right foot. Place the sock on the correct foot, and adjust gel to fit comfortably under your arch. We feel placing the gel along the side of the arch sometimes feels most comfortable.
Who needs arch supports?
Everyone can benefit from arch supports! They're perfect for athletes, people on their feet all day, and anyone looking to reduce foot pain or wanting extra support for their feet.
What shoes can I wear Solestice Socks in?
Solestice Socks will fit into most shoes that you would normally wear socks in.
They are amazing for shoes that don't have arch support like converse, vans, uggs, etc. They also feel great in sneakers and boots.
Are your socks latex-free?
Yes! No latex is added to any of our products.
Shipping & Returns
How long will it take for my socks to get to me?
We strive to ship orders as quickly as possible. We typically ship all orders the following business day.
Delivery times for standard shipping generally takes 5-7 business days and priority shipping 2-4 business days.
Please note that many carriers are experiencing delays due to Covid-19. While we will do everything possible to make sure you get your socks quickly, we can't guarantee shipping times.
Do you ship internationally?
We currently only ship to the United States. If you want Solestice Socks in your country, let us know!
Where is my order?
Check your email for updated tracking and shipping information from Solestice Socks. (Be sure to check your spam and junk folders too. Sometimes notices end up there, despite our best efforts.) If you still have questions or your order is lost, please email us at firstname.lastname@example.org.
What do I do if my socks arrived damaged or with a defect?
Your happiness is our #1 priority! Please reach out to our support team at email@example.com.
What is your return policy?
We are sorry you are not happy with your socks. You may return or exchange your unworn socks for any reason within 30 days of purchase. Please reach out to our customer support team at firstname.lastname@example.org.
Please note that at this time, we are unable to offer free shipping on returns or provide shipping labels.
Can I adjust or cancel my order after the order is confirmed?
Yes! You can adjust or cancel your order as long as the order has not been shipped. Contact us at email@example.com.
Washing & Care Instructions
How should I wash my Solestice Socks?
Solestice Socks are machine washable in COLD WATER ONLY. Washing in warm or hot water could alter the gel shape. We highly recommend drying Solestice Socks on LOW HEAT.
The gel technology is designed to endure everyday temperatures, but high heat and hot water may alter the custom shape of the gel support.